Reservation Executive
Hilton
- Bangalore, Karnataka
- Permanent
- Full-time
- Maximize room sales and revenue for the hotel with up-selling as highest priority.
- Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
- Ensure a high level of product knowledge of the hotel and the local area.
- Develop and maintain a high level of communication with major sources of business and feedback to the Revenue Manager where necessary.
- Advise the Revenue Manager of any changes or trends relating to business.
- Ensure all refused business is recorded with reasons for refusal.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- Adhere to pre-set availability and rate controls.
- Maintain and update guest history and marketing database as laid down in the reservations procedures.
- Ensure a high level of customer service is consistently maintained.
- Ensure all reservations input in the system are accurate with sufficient back-up for reviewing
- Maintain a clean and tidy work area at all times.
- Comply with all company policies relating to reservations.
- Comply with all systems and procedures, as laid down by the Revenue Manager.
- Quality of reservations belongs to top priorities.
- Brand standards have to be strictly followed.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities as assigned.
- Familiar with hotel reservation systems.
- Familiar with hotel product and hotel rules & regulations (including emergency procedures).
- Fluent in both verbal and written English and Chinese to meet business needs.
- Good at operating office machines.
- Sense of responsibility and professionalism.
- Responsible and reliable.
- Takes initiative.
- Basic managing skill.