Resident Relations Coordinator-Cypress Cathedral

• Build and maintain strong relationships with residents, acting as a primary point of contact for their inquiries and concerns.
• Organize and execute resident events, activities, and initiatives to promote a sense of community and enhance resident satisfaction.

• Assist with general administrative tasks, such as answering phone calls, responding to emails, and maintaining calendars.
• Help manage maintenance requests, work orders, and follow-up on resident inquiries or issues.
• Maintain accurate records, files, and documentation related to resident interactions.

• Communicate and enforce community policies and regulations while addressing resident compliance and disputes professionally and diplomatically.
• Prepare and distribute community newsletters, updates, and announcements to keep residents informed about events and important information.

• Collect resident feedback and suggestions and relay them to the property management team for continuous improvement of community services and facilities.
• Monitor and report any potential concerns or issues affecting resident satisfaction.

• High school diploma or equivalent; bachelor's degree in related field preferred. But no required
• Previous experience in resident relations, customer service, or a related role.
• Strong interpersonal and communication skills with the ability to resolve conflicts professionally.
• Proficiency in Microsoft Office and other relevant software.
• Highly organized and detail oriented.
• Ability to handle sensitive and confidential information with discretion.

Arnold Grounds Property Management