Sales Support - Peterborough
Motorpoint
- Peterborough
- £10.90 per hour
- Permanent
- Full-time
- Salary: £10.90 per hour + bonus
- Location: Peterborough
- Shift pattern: 5 days over 7 including both weekend days
- Hours: 40 per week
- Contract type: Permanent
- Due to the nature of the role we will require you to have a full UK driving licence*
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
- You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
- Working as part of a team to ensure customer service (NPS) targets are met every month
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!