Site Digital Technology Leader (Sr Manager - Digital Operations)
General Electric
- Hooksett, NH
- Permanent
- Full-time
- Set IT strategy & roadmap to drive digital improvements across the site.
- Perform as part of the Shop leadership team representing information technology.
- Partner with the business to participate in lean/ process improvement initiatives & enable business transformation leveraging digital tools.
- Lead in the evaluation / implementation/ modification of various software solutions, including ERP, MES & Analytics solutions.
- Work with central digital product teams to resolve systemic recurring issues or enhancement needs.
- Work on machine instrumentation initiatives to enable enhanced business operations.
- Proactively monitor network performance (WAN / LAN / WLAN) and escalate issues.
- Manage and coordinate all Digital Workspace technology.
- Support all printers, MFPs, on-site A/V and telecommunications equipment.
- Manage and coordinate the deployment and support of shop floor PCs.
- Provide on-site support for networking infrastructure.
- Coordinate IT infrastructure work with applicable teams.
- Provide immediate response to cybersecurity threats.
- Escalate IT issues that are affecting site production & provide on call support as necessary.
- Bachelor’s degree from accredited university or college with minimum of 6 years of professional experience OR Associates degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience
- Minimum 5 years of professional experience in IT Leadership
- Note: Military experience is equivalent to professional experience
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
- Experience working IT in a manufacturing environment
- Hands-on experience in 24x7x365 technical operations
- Experienced in design, performance, availability and scalability of the infrastructure
- Demonstrated understanding of Lean Six Sigma principles (e.g., Green belt certified)
- Demonstrated ability to manage team/product operations within own budget
- Demonstrated ability to drive projects based on business strategies and customer requirements
- Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
- Skilled in breaking down problems, documenting problem statements and estimating efforts