POLICE COMMUNICATIONS OPERATOR II
City of Chicago
- Chicago, IL
- $58,560 per year
- Permanent
- Full-time
- Dispatches field units to reported incidents of crime or emergencies requiring police services
- Prioritizes events to manage police resources optimally and without risking public safety
- Uses a computer-aided dispatch system with interactive mapping capabilities to enter dispatch information
- Operates radio, telephone, and computer console equipment to dispatch or broadcast
- assignments
- Receives information and requests for additional personnel and equipment from field units
- Informs field units of potential threats, risks, and hazards (e.g., involvement of weapons,
- hazardous materials, violent subjects)
- Dispatches police technicians, specialists, and investigators to incident locations
- Monitors the status of dispatched assignments
- Receives information requests from field units and relays information to supervisory personnel
- Receives requests for police, fire, or emergency medical services from the public
- Forwards calls not related to police services to the appropriate agencies
- Solicits descriptive information from callers to determine locations and nature of problems
- Uses GPS to track field unit movement
- Provides on-the-job training of new hires, as required
- High School Diploma or equivalence certificate (GED), plus three years of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio
- OR three years of work experience conducting telephone interviews and/or surveys
- OR eighteen months of work experience in receiving and processing or dispatching emergency calls
- OR eighteen months of professional law enforcement officer experience
- OR an equivalent combination of education, training, and experience
- As of the date of application, candidates must have reached their twentieth birthday
- Successful candidates must complete a computerized, job simulation/skills assessment test with multiple components including a keyboard exercise which requires a typing speed of thirty (30) words per minute
- LEADS certification is required prior to completion of probationary period
- Previous work experience dispatching Police, Fire or EMS using Computer Assisted Dispatch (CAD) system.
- Previous experience as Military Radio Communication personnel.
- Previous experience as F.A.A. radio dispatching personnel.
- A bachelor’s degree
MayorApplications for this position will be accepted until 11:59 pm CST on May 30, 2024.