Vice President, MCO Solutions (Central)
MTM
- Saint Louis, MO
- $175,000 per year
- Permanent
- Full-time
- Provide day-to-day oversight and monitoring to ensure business outcomes and goals are defined and met
- Accountable for building and leading the account management team
- Deliver the highest level of customer service, quickly and adeptly solving customer problems and responding with timely and accurate information
- Develop, implement, review and revise policies and procedures for MCO operations
- Maintain and drive ongoing relationships and growth with established clients
- Ensure and monitor compliance with local, state and federal regulations
- Utilize business intuition and experience to anticipate client and industry marketing concerns and proactively address them
- Ensure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance
- Identify new client opportunities and support Senior Management in sales presentations
- Manage and maintain existing account/client relationships
- Assist in the development of RFP’s and marketing materials
- Manage ongoing accreditation and quality management programs as required by client contract
- Plan and implement systems to provide ongoing monitoring of compliance with systems redesign when needed
- Provide leadership and management of direct and non-direct reports
- Gain knowledge of and understand all aspects of the Client(s) and the contract(s)
- Act as a liaison to ensure expectations are met and any requests for information are responded to in a timely manner
- Track and maintain department budget to meet established financial goals
- Monitor Client Satisfaction beyond statistical data
- Other duties as assigned
- Bachelor’s degree
- 6+ years’ experience managing a large team of both direct and indirect reports
- Experience managing complex contracts with SLA’s and government compliance
- Experience contracting and negotiations
- Experience establishing and managing all aspects of performance management
- Experience managing employees at all levels of the organization
- Master’s Degree, preferred
- Experience with Lean processes; Six Sigma Certification preferred
- Experience working with Medicaid and/or State programs preferred
- At least 8 years previous experience in managing transportation, logistics or fleet management fields preferred
- Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
- Knowledge of Federal, State and local regulations pertaining to Mobile Integrated Health required
- Proficient in the use of Microsoft Office Applications to include Microsoft word, Outlook, PowerPoint. Advanced Excel skills is required
- Excellent interpersonal skills and ability to work with a variety of people and job positions required
- Must be easily adaptable to ever changing environment and requirements
- Excellent interpersonal skills and the ability to work with people at all levels of the organization
- Excellent organizational skills with the ability to manage multiple concurrent projects
- Account management background preferred
- Excellent documentation skills required
- Proven leadership and communication skills are required
- Excellent problem-solving skills with the ability to anticipate and resolve problems
- Knowledge of managed care, quality improvement, contracting
- Ability to establish and maintain operational structure
- Ability understand and communicate Company vision
- Strong business and financial acumen
- Strong analytical and strategic planning skills