Customer Service Supervisor

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

• Supervise, coach and guide team members in various market teams.
• Supervise the activities of customer service representatives, ensuring the effective support of customers and the utilization of resources.
• Responsible for the development, evaluation and careers of direct reports.
• Responsible for the execution and continuous improvement of the various processes involving customer service to ensure the effective support of customers and sales agents.
• Foster the development of effective relationships across all business units, sales agents and customers. Includes both proactive activities and reactions to problems / issues such that customers value the service and support provided by AFL.
• Responsible for preparing and reviewing PowerBI operational reports to maintain overall health of customer accounts – past due, unbooked orders, credit holds, etc.
• Directly manage customer account(s) as required, performing customer service duties and responsibilities include customer complaint resolution
• Compile and maintain Pricing Blankets for Business Unit, where applicable and as needed
• Fosters the development of effective relationships between Manufacturing departments to support and service the customer base.
• Engage at all levels of the organization in a cross-functional capacity – product line managers, schedulers, applications engineers, shipping and receiving, finance, HR, outside sales
• Understand and comply with AFL’s business and Environmental Health & Safety Policy and Procedures

• Problem solving – effective at resolving issues; results oriented
• Interpersonal skills – the ability to clearly communicate and build relationships both within and outside the organization
• Leadership – ability to provide direction and manage associates with various backgrounds
• Decision making – ability review data and make appropriate decision in a timely manner
• Multitasker – ability to follow through on multiple tasks
• Detail oriented – accurate processing of tasks and transactions

• A minimum of 3 years manufacturing customer service experience preferred
• Introductory Supervisory Experience required; 2-3 years minimum
• Associate’s degree or commiserate work experience required, Bachelor’s degree preferred
• Proficient with MS Office suite, MS Outlook
• Experience with Oracle and Salesforce other enterprise management platforms a plus

• Normal office environment with a HYBRID remote/in-office schedule

AFL