Case Manager I & II
RCM Health Care Services
- New York City, NY
- Permanent
- Full-time
Report to: Care Management Team Leader FLSA Status: Non-Exempt
Location: ManhattanPosition Summary: The Care Manager I & II – Health Home provides direct care management services to assigned clients, including screening, assessments and development of focused care plans.The major duties of the position include, but are not limited to: Care ManagementProvide direct care management services to assigned clients living with HIV/AIDS, other chronic diseases, substance user, and/or mentally ill under supervision of Care Management Team Leader.Provide core services of Health Home care management for all clients assigned to meet clients' needs for better health outcome.Complete the required face-to-face contacts with clients.Perform an in-depth screening for functional scale eligibility, assessment and reassessments of client's needs including mental health, substance use, medical, financial, housing and other supports.Link the clients to any and all identified services.Develops and oversees client's focused care plans with documented input and approval from other service providers and the clients.Perform regular home visits to assess client's living environments to ensure appropriate living situation.Conduct outreach and engagement activities, including face-to-face, mail, electronic and telephone contacts for new referrals and lost to care clients.ComplianceMaintain client-related records and other required documentation according to the protocols and standards of Department of Support Services.Complete all required Health Home care management services and document within required timeframe.Adheres to NYS Health Homes and lead Health Homes requirements.Quality Assurance/Quality ImprovementWorking as a part of the team for the quality assurance and continue quality improvement (CQI) tasks.CollaborationWork closely with the interdisciplinary care team including clients' PCP, psychiatrist, therapist, navigator, etc. to complete appropriate client's care.Represent the agency at various venues to promote agency services.Qualifications:Bachelor's or Master's degree in Health, human services, education, social work, mental health with 1 years of qualifying experience required. May consider: Bachelor's degree in non-related field with 2 years of relevant work experience; or a CASAC or LPN with 3 years of qualifying experience.Qualifying experience includes verifiable work with the target populations: individuals with HIV/AIDS, history of mental illness/disabilities, or other Health Home eligible conditions.Fluency in Spanish or one of Asian languages preferred.Excellent written and verbal communication skills in English required.Flexibility to travel throughout the five boroughs of New York City via public transportation required.Ability to be a team player, understand and carryout directions, and to communicate effectively with supervisors.Ability to handle multiple tasks and stressful environment.Ability to work well within the organizational structure.Ability to work flexible hours including some evenings and weekends.Computer literacy – ability to learn and adapt to different reporting platforms.Maintain confidentiality.Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis is required upon hire. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.