Regional Director
Castle Group
- West Palm Beach, FL
- Permanent
- Full-time
- Serves as a liaison between Home Office, Property Managers and Board of Director by maintaining open communication and professional relationships.
- Responsible for the retention of the accounts they are assigned
- Proactively hires PM’s in advance of need
- Responsible for attaining and exceeding the budgeted contribution margin for each account
- Culture driver for business unit.
- Supervises hiring and management of direct employees.
- Completes performance evaluations of direct reports on an annual basis.
- Ensures personnel can meet the community’s goals and standards.
- Attends Annual, Budget, Board of Directors, and/or Special Meetings when needed.
- Actively support the business development function.
- Assists with transition of new accounts.
- Provides semi-annual written report to the Business Unit Leader on each site.
- Oversees budget for all associations in region.
- Develops and implement Castle Best Practices on-site.
- Implements training for Castle software.
- Enforces Castle policies and procedures.
- Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control and parking control.
- Ensures that hurricane emergency procedures are in place at each site and staff has been trained in those procedures.
- Evaluates properties that are underperforming and implements strategies for improvement.
- Property Manager(s)
- May supervise other positions depending on Region, location and property type.
- Active Community Association Manager License or ability to obtain within 6 months of hire.
- Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
- Effective written and verbal communication skills with influence ability to gain buy in from colleagues, clients and management.
- Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.
- Ability to present and communicate in front of large audiences.
- Coaching and training abilities and understanding of Accounting principles are desired.
- Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.
- English is required. Multiple language fluency is desirable.
- Valid Driver’s License.
- Associates degree required. Associates degree with concentration in Business, Real Estate and/or Hospitality preferred.
- 4+ years of Community Association Management and/ or business experience with increasing levels of leadership and management responsibility.
- Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.
- Bachelor’s degree with a concentration in Business, Real Estate and/or Hospitality.
- Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
- Management of large teams and projects.
- Experience with accounting concepts, P&L and budget preparation.
Emotional Intelligence Self-aware and self-disciplined as it relates to emotions and how it affects others; Possesses motivation, empathy and social skills used to build and maintain relationships.
- Implementation of plans with a clear link and support to overall business strategy
- All processes operating efficiently
- Services meet the agreed needs of internal and external customers
- Efficiently leads all functional areas of their business unit and retains accounts
Financial literacyAdept with financial statements, variance analysis, operates within budget and delivers against EBITDA goals; has strong understanding of Association banking, borrowing, investing, and budgeting, and Association set upWorking Relationships Internal
- Executive Leadership Team
- Internal Customers – Home Office Departments
- Local Teams
- Property Board of Directors
- Residents
- Vendors & Consultants
- Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
- Visual ability correctable to 20/20.
- Ability to quickly and easily navigate the property/building, as required to meet the job functions.
- Ability to work in an upright standing or sitting position for long periods of time, will fluctuate day by day.
- Ability to respond verbally in an understandable, professional manner in person and over the telephone.
- Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor
- Ability to lift 10lbs.
- Ability to stoop and bend.
- Occasional handling, grasping and lifting of objects and packages.