Client Success Manager (Portuguese Speaking)
Yggdrasil
- Saint Julian's, Malta Island
- Permanent
- Full-time
- Develop and maintain strong relationships with assigned customers, serving as their trusted advisor and single point of contact within the company.
- Understand customer goals, challenges, and objectives and proactively identify opportunities to help them achieve success and maximize revenue.
- Collaborate closely with product, and support teams to onboard new customers, ensure smooth launch of our games in the operator website, and address customer inquiries and issues in a timely and effective manner.
- Conduct regular face to face or online check-ins and business reviews with customers to review their progress, gather feedback, and identify opportunities for improvement and expansion.
- Develop and execute strategic account plans to drive growth and expansion, including upsell and cross-sell opportunities over your existing Operators
- Monitor daily customer websites to identify trends, new launches or promos and proactively address potential issues or risks.
- Serve as the voice of the customer internally, advocating for their needs and requirements and providing valuable insights to inform product development, marketing, and sales strategies.
- Stay updated on industry trends, best practices, and emerging technologies in customer success and incorporate them into our customer success strategies and processes.
- Expect to travel to meet customers face to face or in Gaming conferences across the world
- Fluent in Portuguese is a must for this postion