General Manager
Potomac Family Dining Group
- Warrenton, VA
- Permanent
- Full-time
- Manages Restaurant Environment
- Ensures prompt, friendly service according to company guidelines
- Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
- Ensures the immediate response and correction of all verbal, email, and social media guest complaints
- Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
- Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues
- Maintains adequate inventory levels
- Ensures product preparation and presentation uncompromisingly meeting company standards
- Effectively oversees/schedules associates to meet sales demands
- Maintains effective safety and security programs according to company policy and government standards
- Promotes and manages restaurant organization, cleanliness and sanitation
- Manages community marketing, bringing the neighborhood back to the “Applebee’s Neighborhood Grill & Bar”
- Actively participates in the community to increase sales and enhance the awareness of PFDG
- Implements and executes all incentive contests and educates associates on promotions and new menu offerings
- Manages Assistant Manager, Associate Manager(s), Team Lead(s) and Team Member performance
- Maintains Team Member and administrative functions as related to a manager role
- Effectively manages Front of the House and Back of House operations
- Responsible for all opening and closing procedures of the restaurant
- Manages standards and commitment to quality
- Responsible for the managing of all daily and weekly reports
- Fosters teamwork by building effective teams committed to restaurant and organizational goals
- Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
- Development of Assistant General Manager, Associate Manager(s), Team Lead(s), and Team Members for growth within the company
- Performs other related duties as required and assigned
- Computers
- Phones
- Scanners
- Photocopiers
- filing cabinets
- fax machines
- Microsoft Suite
- Applebee’s systems and software
- Bachelor’s Degree in Business or equivalent education and/or experience;
- Three to five (3-5) years of guest service experience;
- Three to five year of prior management experience, preferably in a casual dining setting
- Demonstrated ability to grow sales and manage a Profit & Loss Statement
- Positive attitude and the ability to handle highly difficult guest interactions;
- 21+ years old
- ServSafe Alcohol and Food Certification a plus
- Reading, writing, basic math and verbal communication skills in English is required
- Bi-lingual experience a plus
- Reliable transportation and Government Issued Driver’s license required
- Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
- Ability to pass company background check
- Passion for the industry
- Passion for Hospitality
- Highly Trusting
- Organized
- Detail oriented
- Demonstrates care and concern
- Developer of others
- Goal Orientated
- Mobility required during the entire shift
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
- Must be able to speak clearly and listen attentively to guests and other employees