Quality Manager
Evac
- Espoo, Helsinki
- Vakituinen
- Täyspäiväinen
- Quality Improvement: Develop and implement practices, processes, and tools to enhance product and project quality cost-effectiveness (COPQ).
- Data Management: Maintain, update, and develop COPQ statistics with the Head of Quality (HoQ), including customer claim data, project quality data, and product-related findings.
- Continuous Improvement: Own and drive the Product Continuous Improvement (PCI) process.
- Data Analysis: Collect, analyze, prioritize, and act on product quality data from various sources in collaboration with product lines.
- Support & Execution: Assist product lines and execution projects in setting and achieving quality targets.
- Tool Maintenance: Maintain and develop quality tools to support organizational needs.
- Stakeholder Engagement: Monitor, analyze, and define actions from Net Promoter Score (NPS) results with relevant stakeholders.
- Leadership: Lead cross-functional quality improvement actions, projects, and teams.
- Quality Culture: Promote a positive quality culture throughout the organization.
- Problem Solving: Ensure systematic use of problem-solving methods, including root cause analysis and implementation of corrective and preventive actions.
- Documentation: Create quality-related documentation such as claim responses, statistics, and status reports.
- Audits: Participate in internal and external audits (MED).
- Workshops: Lead Failure Mode and Effects Analysis (FMEA) and Quality Control Plans workshops.
- Bachelor’s or Master’s degree in engineering or equivalent education.
- Several years of experience in systematic quality development and QA/QC management.
- Proficiency in MS Office, Jira, SharePoint, QlikView, and ERP systems.
- Knowledge and experience with common quality tools and statistical analysis.
- Strong organizational, analytical, problem-solving, and management skills.
- Excellent communication skills, both verbal and written.
- Fluency in English.