Managing Director, Community Banking
Firstrust Bank
- Conshohocken, PA
- Permanent
- Full-time
- Develop long-term strategic plans and initiatives to achieve business goals, including market penetration, customer acquisition, and revenue growth.
- Lead and develop the branch and call center teams in order drive exceptional performance, achievement of goals, talent development and execution of the distribution channel plans of the Bank.
- Conduct comprehensive market analysis to identify opportunities for expansion and growth.
- Evaluate market presence and recommend adjustments to optimize performance and market position.
- Stay abreast of emerging technologies affecting branch banking; evaluate opportunities for reinventing the branch experience.
- Strengthen and enhance the sales culture to drive profitability and customer retention.
- Grow and develop a diverse staff through formalized hiring and training to represent the markets in which Firstrust does business.
- Instill a strong customer service acumen in all branch managers and call center managers; and support them in the training and development of their teams; and ensure Magic Training behaviors and concepts are embedded in service orientation.
- Lead, drive, and manage business development for consumer and small business products including terms, conditions, pricing, and targets of sales efforts.
- Oversee sales incentive programs for the Retail Division with clear goals to drive business and exceed company objectives.
- Develop strategies with key stakeholders in other divisions including Business Banking, Operations, Risk, Marketing, Wealth Management, Mortgage and Commercial Banking to achieve enterprise-wide goals.
- Own direct P&L responsibility by building and maintaining a successful budget.
- Oversee and ensure the physical branches are held to bank standards including maintenance, design, improvements, and ongoing appearance. Identify new potential markets and locations for strategic review.
- Demonstrate community involvement by participating in community activities, groups, and boards for networking and business development opportunities to align professional and Firstrust Branding.
- Ensure that the bank polices, and standard operating procedures are consistently and uniformly applied by all employees.
- Resolve staffing issues by partnering with assigned human resource business partner to ensure resolution is within established procedures and guidelines.
- Evaluate performance on a consistent basis, providing counseling and guidance as needed; prepare formal written performance appraisals annually, recommending salary and bonuses as appropriate.
- Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to talk, see, hear, and write.
- Education: Bachelor’s Degree Preferred in Business Management, or Administration or Finance. Master’s degree / Wharton School of Banking a plus
- Ten (10) to fifteen (15) years of comparable experience managing a retail banking function in a commercial or community bank.
- Ten (10) plus years of progressive leadership experience with large teams in setting vision, acting as a change agent and a big picture thinker.
- Strong delegation and team building skills with the ability to support a team and the team’s work embracing ownership, accountability, and responsibility
- Executes with strong emotional intelligence by demonstrating critical thinking, resolving conflicting workplace issues calmly and functions as a resilient leader.
- Ability to establish and maintain effective working relationships at the senior management level and across all levels of the organization; is able to work as part of this team to ensure that all decisions are made and implemented across the organization effectively.
- Deep understanding of banking products is required. Understanding of banking processes and end-to-end knowledge of banking interlinked systems.
- Exposure to digital business models like e-commerce, B2B, B2C marketplaces is desirable.
- Experience with salesforce or other banking technologies
- Exceptional written and verbal communication skills and ability to forge strong partnerships across the Bank.
- Extensive experience with business development
- Experience with Microsoft Office and Teams.