Hotel Front Desk Night Auditor

• Process additional administrative, bookkeeping. and accounting procedures as required
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
• Ensure all guests feel they are having an exceptional experience at the property
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Check-in guests, answer phones and take reservations
• Respond to guest complaints, requests, and emergencies
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Prepare and distribute nightly reports to management

• Computer proficiency is required; experience with accounting or reservation software is preferred
• Requires a flexible schedule that allows for overnight shift hours
• Outstanding communication skills and excellent customer service skills are required
• Some college is preferred but a high school diploma or equivalent is required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• High school diploma or equivalent preferred
• Driver's license required

The Oliver Hotel