Intake/Office Support Specialist
Behavioral Treatment Services
- Boulder, CO
- $26.45 per hour
- Permanent
- Full-time
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a generous 100% immediately vested employer match
- Paid life insurance
- Vacation, Sick, and Personal Paid Time Off
- 11 Paid Holidays per year
- A paid wellness hour 1x/week (within 40-hour work week) to promote self-care and wellness-related activities
- BTS is a qualified employer for the Public Service Loan Forgiveness Program
- $2,000 service award within the first year
- Career pathing for continued growth and promotion from within
- Ongoing training such as Trauma-Informed Care, First Aid Certification, Cultural Diversity, Professional Boundaries, Criminal Thinking, Motivational Interviewing
- Bi-weekly individual and group licensure supervision (LCSW, LPC, CAC II/III/LAC) provided during work time at no cost to employee
- Flexibility on creating work schedule
- Paid CAC classes and attendance at CAC classes
- Incentives for covering extra shifts or groups
Location: Boulder and Golden
Hours: Full Time M-F
Salary: $26.45/hrEssential Duties and Responsibilities:
- Support, promote and adhere to the mission, values and Code of Conduct of Intervention Inc.
- Reflect Intervention Inc.’s commitment to treating all persons with dignity and respect
- Maintain confidentiality of client and company information
- Carry out all duties/responsibilities in accordance with Company values, policies and procedures, applicable laws and contractual obligations
- Checks, maintains and tracks client referrals to the STIRT program, ensuring accuracy of information
- Compares client referrals to STIRT eligibility criteria and determines initial program eligibility
- Staffs questionable eligibility claims with Clinical Supervisor, Manager, and Director as appropriate
- Communicates with referral sources and clients as appropriate regarding status to enter STIRT program
- Maintains waitlist for STIRT program
- Enters STIRT referrals and intakes into electronic databases
- Assists with data tracking and compliance for Signal
- Maintains stakeholder relationships to assist with filling all residential beds with program appropriate clients
- Assists with STIRT billing processes
- Works in collaboration with Office Assistant to check compliance with Medicaid procedures
- Prepares and submits claims timely and accurately to Medicaid and third-party insurance carriers either electronically or by hard copy billing
- Collects and tracks Medicaid client fees in Reliatrax and other areas as directed
- Assists with the process of Collections (ability to contact clients, and ensuring all paperwork is completed and processed properly)
- Follows-up with payors and clients on outstanding balances
- Assists with grant billing and reporting
- Politely and professionally answers phone and provide basic screening of all calls, records or transfers as appropriated
- Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports
- Assists with Accounts Payable and bank reconciliations
- Verify accuracy of billing data and revise any errors
- Prepare itemized statements, bills, or invoices and record amounts due for services
- Perform bookkeeping work, including posting data or keeping other records concerning client fees, billing, and payments
- Completes general administrative tasks as required or requested by management
- Attend required trainings and meetings, apply skills and knowledge
- Regular and predictable attendance
- Good steward of Company human, financial and capital resources
- Participate effectively as a team member through communication, cooperation, information sharing and problem solving
- Any other tasks or duties as assigned
- Controls problem situations in a calm and directive manner;
- Demonstrates personal & professional growth on an ongoing basis;
- Demonstrates competency in accordance with the 12 core counseling functions defined by the National Association of Alcohol and Drug Abuse Counselors.
- High school diploma or equivalent AND
- Related experience and/or training in an office environment with demonstrated experience in basic accounting and/or insurance billing.
- Experience maintaining accurate alphanumeric records, accounts and files
- Familiarity with principles and practices related to medical or mental health clinic planning, records management and general administration
- Excellent interpersonal communication and customer service skills
- Ability to use word processing, spreadsheet software, financial software and databases to input information, maintain client and program data, create documents and communications, and generate reports
- Excellent interpersonal communication skills, especially with people experiencing crisis
- Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and fax machines
- Ability to communicate effectively both verbally and in writing
- Ability to remain calm in stressful situations
- Knowledge of the cultural and socioeconomic characteristics and appropriate techniques and practices for the client population
- Ability to interact effectively as a team member and independently with Company staff, stakeholders, and with diverse client base
- Must pass background check and have ability to access state criminal databases