Product Manager, Age Assurance - Trust & Safety
- Washington DC
- Permanent
- Full-time
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety team at TikTok is dedicated to building a safe environment for users to discover and create on TikTok, Lemon8, and other ByteDance products. As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address the risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.Responsibilities:
- Driving Age Assurance safety product strategy that ensures the compliance and integrity of the platform, the safety of our creators and viewers, and provides the best possible experience for users in different age groups.
- Deliver this strategy by setting ambitious yet achievable goals, success metrics and roadmap and collaborating closely with stakeholders.
- Drive execution of the roadmap in collaboration with partner teams: making trade-offs and ensuring frequent and clear communication.
- Own the end-to-end product lifecycle, from ideation to execution.
- Deeply understand the minor safety / age assurance domain, stay informed about industry trends, user feedback, regulatory landscape and integrate this knowledge into product development.Qualifications:Minimum Qualifications:
- Bachelor's degree in Computer Science, Engineering, Business, or an equivalent;
- 5+ years of experience in product management for consumer-facing products;
- Proven track record of leading successful product initiatives in a fast-paced environment;
- Strong analytical ability to demonstrate data to drive product decisions;
- Strong communication skills with an ability to work effectively across broad teams and to influence stakeholders at all levels company wide.Preferred Qualifications:
- Experience and expertise in trust and safety, fraud detection, identification, or related areas;
- Experience in project management with cross-function teams, across different time zones, cultures and languages.Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2