Manager, Operations II – Account Administration and Billing
Royal Bank of Canada
- Minneapolis, MN
- Permanent
- Full-time
- Hire, onboard, and train new team members.
- Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met.
- Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession.
- Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate.
- Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
- Provide support with department volume metrics, staffing models, financial forecasts, audit requests, and budgets as required.
- Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
- Develop and maintain department procedures and Written Supervisory Procedures (WSP’s) as well as perform oversight.
- 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
- 3+ years prior securities, banking, technology and/or job specific related industry experience
- Securities license 7 or 99 (or able to obtain license within 120 days)
- 2+ years demonstrated and sound managerial experience leading and managing a team
- Previous billing and/or advisory experience expertise
- Strong accountability mindset which takes responsibility for all work activities and personal actions.
- Ability to recognize employee’s successes and development opportunities and coach employees through challenges.
- Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
- Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management.
- Previous experience with advisory business and billing
- Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business