Global Lending Operations Safety and Soundness Head
Citigroup
- New Castle, DE
- Permanent
- Full-time
- Ensure a clear, understanding of supervisory, regulatory and control expectations ‘in the line’ - know our regulations, policies, standards, and key controls Demonstrate proactive management of those expectations – develop a global heatmap outlining current state, opportunities for enhancement, and future state action plans
- Document and manage the global plan of supervision – what are the key points we monitor globally, where do we monitor them, and how do we evidence action as needed Articulate clearly the key controls points – preventative, detective, oversight; are we processing accurately, timely, completely; where do we see emerging issues and what are the compensating controls downstream
- Drive the culture of supervision and controls at all levels – providing coaching and training for new hires and new leaders, setting clear expectations, celebrating control success
- Build supervision and controls into the foundation of transformation efforts Leverage, partner, and build upon existing teams, partners and initiatives to maximize the value add directly back to loan operations - staffing with respected loan product and control expert
- Develop and manage the inventory of core regulations, policies and standards applicable to global loan operations. For example: Manual Payments, Balance Sheet Substantiation, Regulation W, Client Complaints, etc. •
- Assess current state compliance against the inventory and design / deliver enhancements to processes and controls as needed to ensure ongoing compliance.
- Ensure future state compliance against the inventory through close partnership with Transformation. For example: Loan IQ
- Manage implementation of new regulations, policies and standards. For example: Implementation of ORM Minimum Control Standards
- Manage regulatory audits, reviews, queries, and responses for global loan operations.
- Provide global oversight of regulatory commitments and deliverables for loan operations.
- Drive enhancements and controls for key areas of regulatory interest. For example: Implementation of Change Control Governance
- Partner with senior level control functions such as ORM, Internal Audit, Finance and Regulatory Management to drive future outcomes together strategically
- Design, develop and implement the plan of supervision
- Partner with Risk and Control to manage and enhance the inventory of controls – ensuring completeness, quality and standardization
- Partner with Risk and Control to manage the Significant Deficiency (SD) rating remediation – including leadership with Risk and Control, Finance, and KPMG
- Partner with Risk and Control to assess the current state of operational control effectiveness, identify potential areas for enhancement and deliver long term
- Design, develop and implement comprehensive supervision, regulatory and control culture strategy inclusive of staffing, training / development, retention and recognition
- Assess current state of the quality assurance function implemented post Revlon, identify potential areas for enhancement, and deliver long term strategy for preventative control management
- Partner with Risk and Control to optimize the balance of preventative (in business) and detective (risk and control) controls in developing the strategy for maximum effectiveness