Executive Desktop Technician
Tetra Technologies
- The Woodlands, TX
- Permanent
- Full-time
- Provide dedicated, first-level IT support for the Executive Assistant to the CEO, CFO, and executives for conferences, issues in a courteous and responsive manner
- Bypass, during quick response to C-Suite requests, the normal IT ticketing system, as it can be updated after the emergency is handled
- In between high-profile C-Suite coverage days, maintain full access and highest priority for incremental support that might be needed and visible in the normal IT ticketing system
- Work closely with the IT Service Desk to provide second line technical support for executive issues - ensure assigned calls are responded to, diagnosed, and effectively resolved
- Maintain confidentiality and privacy in all dealings with executives
- Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and technical and end user knowledge base
- Provides PC and software hands-on assistance
- Responds to and diagnoses problems
- Provide support in arranging and supporting the hardware and software and sustaining the infrastructure to support for the President and CEO and their Executive meetings and technical assistance. (Video conferencing, Projectors, wireless monitors, etc.)
- Upgrades or images laptops or tablets for deployment to the network
- Provide visibility on cybersecurity, watch for signs of risks taken, run safety checks, install software
- Recommends systems modifications to avoid and/ or reduce user problems
- Enables mobile access and remote desktop support globally and securely
- EDUCATION: High School Degree or General Education Degree (GED), Associate's Degree preferred
- EXPERIENCE: 3-5 years’ experience
- TRAVEL: 5%
- OTHER: On-call availability