Senior Director, LATAM Delivery
ServiceNow
- São Paulo - SP
- Permanente
- Período integral
- Develop and execute against the LATAM business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
- Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
- Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
- Provide active and visible leadership and guidance to a team of ServiceNow professionals.
- Cultivate and maintain strong relationships with existing and potential clients.
- Stay abreast of industry and regional trends along with development of new business opportunities.
- Drive customer satisfaction by delivering high-quality solutions and exceptional service.
- Execute with customer centricity as a core value.
- Monitor and analyze delivery execution performance metrics to identify areas for improvement.
- Develop and implement initiatives to enhance operational efficiency and effectiveness.
- Build and nurture relationships with internal stakeholders through partnership for joint goals.
- Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their implementation roadmap.
- Promote continuous improvement practices for delivery/engagement.
- Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
- Collaborate to identify, develop, and maintain partners that align with our Growth Success Network objectives.
- Up to 50% travel annually, driven by customer needs and internal meetings.
- 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
- PMO Leader, Program/Project Management
- Product Management
- Services or Solution Sales
- Consulting
- Process Engineering
- 15+ years of consulting experience across complex, global organizations.
- Experience in leading and mentoring a team of fifty or more employees.
- Experience designing and developing service capabilities and developing & building on service portfolios.
- Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.
- Experience working with service channel organizations and their partners.
- Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions.
- Highly motivated, driven, and passionate about the intersection of technology and business challenges.
- Dedication and commitment to customer success.
- A determination to make things better each day.
- Strong people development, including coaching and mentoring for management,business, and technical roles.
- Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner.
- Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Pre-sales and Enablement teams.
- Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.
- Fluent (written and spoken) in Portuguese, Spanish, and English.
- Ability to interact with and influence a wide range of employees, including executive management, and entry-level personnel across a wide number of ServiceNow departments.
- Ability to drive deliverables and results, which involve people who do not directly report to you.
- Strong organizational and time management skills.
- Travel required up to 50%.