Customer Service/ Weighmaster
Glenn O. Hawbaker
- New Bloomfield, PA
- Permanent
- Full-time
Manage truck ticketing; answer and direct calls to appropriate personnel; perform data entry into various reports and tracking spreadsheets; order office supplies and equipment as needed; and assist Plant Leaders with other assigned tasks. This hourly, non-exempt position will work with and without direct supervision.Essential Functions:
- Manage truck ticketing and answer and direct calls to appropriate personnel.
- Maintain public Weighmaster’s license.
- Weigh trucks in and out of plant according to company policy.
- Perform data entry into various reports and tracking spreadsheets.
- Order office supplies and equipment as needed.
- Know and follow all GOH regulations and policies.
- Conduct cash sale transactions, bank deposits, and petty cash procedures according to company policies.
- Maintain a clean, functional, and organized work office/scalehouse.
- Track production and complete production tracking forms accurately and in a timely manner.
- Perform as a team player.
- Exercise proper care and maintenance of company equipment.
- Frequently work more than 40 hours per week and non-traditional hours including night shift, Saturdays, and occasionally Sundays.
- Perform additional assignments per supervisor’s direction.
- MSHA regulations and how they relate to this position.
- Aggregate products and applications.
- Computer Terminology and software operation.
- Office equipment such as copiers, fax machines, and printers.
- Demonstrate strong customer service and sales skills.
- Listen to and communicate effectively with customers, employees, vendors, and others.
- Learn and follow GOH Company policies and procedures.
- Obtain Weighmaster’s license.
- Work with and without direct supervision.
- Weighmaster’s license preferred.
- Any combination of education and experience that would provide the knowledge to perform the essential functions.
- Minimum of a high school diploma or equivalent required.
- Minimum of 1 year related experience preferred.
- Previous customer service experience preferred.
- Ability to lift up to 50 pounds with or without assistance as needed.
- Ability to climb stairs and ladders.
- Ability to wear all required personal protective equipment.
- Ability to shovel.
- Ability to use office equipment such as computers, copiers, and telephones.
- Ability to read normal sized text.
- Ability to sit for extended periods of time.
- Ability to perform physical labor in varying weather and terrain, as well as in a lab environment and tolerate limited exposure to dust.