Front Office Manager
Benchmark Hospitality
- Clearwater Beach, FL
- Permanent
- Full-time
- You will oversee the Front Office operations to lead the team in helping guests discover their best experience
- You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports
- You will develop and mentor a team for the Front Office including Front Desk Agents, Bell Staff, AYS, and Concierge
- You will ensure proper training materials are in place and used by each department, and implement coaching, career planning and recognition programs for all associates
- You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
- You will lead by example to ensure all guest interactions are handled in a professional manner
- Provide exceptional customer service by being engaging and taking sincere interest in all guests
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Interact with hotel staff in a professional manner, assisting other departments with necessary information