Field Engineer Representative
Crystal Management
- Hampton, VA
- Permanent
- Full-time
- Participate in local user meetings (e.g., Daily Ops brief, Operational CCB (Configuration Control Board), Operational ERB (Engineering Review Board), DRB (Design Review Board), IOP (Information Operations Platform) Call, Ticket Review, ARC Ticket Review, Change Advisory Board (CAB)
- Based on Government provided information, provide briefings to leadership on the status of programs
- Participate in commander conferences, staff meetings, A6 director calls, IPT calls, section meetings, and other relevant unit meetings related to PMO deployed programs and systems
- Provide relevant program information back to the PMO via telecons, email, weekly meetings, and requested reports/documentation
- FERs will interface with program SMEs to assist in the coordination of system-specific tasks (i.e. Change Requests, cross-functional communication, etc.)
- FERs will be required to report on the following:
- Summary of all work accomplished by the FERs during the previous month
- Mission Impact of this work (i.e., schedule, cost, performance)
- Status of current efforts, issues, or risks
- In addition to acting as field liaisons, FERs will provide, as requested, on-site Field Service Engineering (FSE). These tasks may include the following:
- Provide FSE efforts such as equipment configuration, troubleshooting, and installation when directed by the Government
- Coordinate and accomplish data calls and site surveys when directed by the Government
- 7-10 years of experience in a medium to large enterprise IT environment.
- Minimum of 5 years of experience in:
- Basic networking concepts, VLAN, trunking, and port-channel
- Knowledge of data communications, local-area networking, wide-area networking, routers, and switches
- Network (Layer 2, 3) LAN/WAN knowledge and switches/routers
- Understanding of Internet Protocol (IP) routing, switching, and the OSI model.
- Possess refined critical thinking skills, should be a self-starter, and multi-task capable.
- Approach work as diplomatic, adaptive to a dynamic environment, dependable, and reliable.
- Ability to coordinate and disseminate information across multiple agencies and interface with senior leaders on a regular basis.
- Bachelor's degree in a related technical discipline or MIS in a related field is preferred but not mandatory.
- DoD 8570 IAT Level 2 baseline certification (e.g. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) is required.
- Ability to obtain ITILv4 within 60 days of start through participation in the company's flexible training program.
- Ability to obtain Cloud+ or Project+ within 60 days of start through participation in the company's flexible training program.
- Active DoD Secret required with the ability to upgrade to TS/SCI if necessary.
- Medical / Rx
- HSA / FSA
- Dental & Vision
- Life / AD&D
- Long & Short Disability
- Disability Insurance
- Accident Insurance
- Critical Illness
- Hospital Insurance
- Pet Benefits
- Education / Training Program
- 401k Retirement / Match
- Generous Paid Time Off
- Flexible Parental Leave
- Volunteer Time Off
- Flexible Work Locations
- Alternative Work Schedules