Guest Service Agent
Auberge Resorts
- Colorado
- $19.50 per hour
- Permanent
- Full-time
- Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
- Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill