Internal Account Manager - Missouri
Quest Diagnostics
- Springfield, MO
- Permanent
- Full-time
- Develop and implement sales plan to target accounts for growth in line with regional and national market strategies.
- Manage account inquiries in a manner to minimize account attrition and negative volume variance.
- Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients.
- Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc.
- Drive sales through pre-call planning, post-call analysis and follow-up.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
- Educate customers on all new products and services through telemarketing.
- Implement Integrity Selling on all sales calls; engage the “Why Quest” messaging.
- Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS)
- Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance Quest Diagnostics’ market position.
- Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
- Cover Open Territories as assigned by manager.
- Utilize SalesForce.com and complete all administrative tasks on time.
- Ensure total compliance with all company policies and government regulations.
- Manage other projects/responsibilities as assigned by Sales Director
- Meet or Exceed IAM Key Performance Metrics.
- Bachelor's Degree; preferably in Business, Marketing, or the Life Sciences.
- Knowledge of Healthcare/Laboratory Industry and general economics of business
- Sales experience preferred
- Demonstrated solid communication skills, both oral and written
- PC skills including knowledge of Microsoft Software