Patient Accounts Rep - Phones
Tanner Clinic
- Kaysville, UT
- Permanent
- Part-time
- Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and third-party reimbursers.
- Performs various collection actions including contacting patients by phone and resubmitting claims to third-party reimbursers.
- Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
- Reviews accounts for possible assignment; makes recommendations to credit manager and prepares information for collection agency.
- Assigns uncollectible accounts to collection agency or attorney via clinic credit and collection policy.
- Gathers and researches appropriate information related to patient care, reimbursement, or community resource issues. Follows complaint through to resolution and provides feedback to patient/family. Facilitates relationships with public.
- Works with staff to resolve concerns and improve services, taking advocacy position.
- Tracks and analyzes all concerns and complaints. Identifies problematic trends and makes recommendations for correction. Produces regular overview reports.
- Other duties as assigned.
- Patient representative experience preferred.
- Customer Service experience required.
- Previous healthcare experience and/or familiarity with medical terminology preferred.
- Basic computer skills required.
- Basic insurance knowledge preferred.
- Ability to resolve patient issues of conflicts.
- Knowledge of how to process cash and credit card payments.
- Experience using credit card machines and a multi-line phone system.
- Exceptional interpersonal skills with the ability to establish immediate rapport with patients.
- Knowledge of basic medical coding and third-party operating procedures and practices.
- Knowledge of counseling, conflict resolution, and customer service principles and applications.
- Knowledge of research methods to identify issues and clarify policies. Understanding of medical terminology.
- Skill in defusing tense situations through diplomatic problem-solving.
- Skill in effectively balancing needs of clinic with needs of patient with minimum of tension.
- Skill in establishing and maintaining effective internal and external working relationships.
- Ability to deal courteously with patients, staff, and others.
- Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports.
- Ability to demonstrate leadership within medical practice to resolve immediate and long-term patient concerns.
- Ability to establish/maintain effective relationships with a wide variety of people.