Patient Accounts Rep - Phones

Tanner Clinic

  • Kaysville, UT
  • Permanent
  • Part-time
  • 15 days ago
DescriptionTanner Clinic is Immediately hiring a Part-Time Patient Accounts Representative...
  • Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and third-party reimbursers.
  • Performs various collection actions including contacting patients by phone and resubmitting claims to third-party reimbursers.
  • Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
  • Reviews accounts for possible assignment; makes recommendations to credit manager and prepares information for collection agency.
  • Assigns uncollectible accounts to collection agency or attorney via clinic credit and collection policy.
  • Gathers and researches appropriate information related to patient care, reimbursement, or community resource issues. Follows complaint through to resolution and provides feedback to patient/family. Facilitates relationships with public.
  • Works with staff to resolve concerns and improve services, taking advocacy position.
  • Tracks and analyzes all concerns and complaints. Identifies problematic trends and makes recommendations for correction. Produces regular overview reports.
  • Other duties as assigned.
RequirementsEducation: High school diploma or equivalent.Experience:
  • Patient representative experience preferred.
  • Customer Service experience required.
  • Previous healthcare experience and/or familiarity with medical terminology preferred.
Other Requirements:
  • Basic computer skills required.
  • Basic insurance knowledge preferred.
  • Ability to resolve patient issues of conflicts.
  • Knowledge of how to process cash and credit card payments.
  • Experience using credit card machines and a multi-line phone system.
  • Exceptional interpersonal skills with the ability to establish immediate rapport with patients.
Performance Requirements:Knowledge: * Knowledge of medical billing/collection practices.
  • Knowledge of basic medical coding and third-party operating procedures and practices.
  • Knowledge of counseling, conflict resolution, and customer service principles and applications.
  • Knowledge of research methods to identify issues and clarify policies. Understanding of medical terminology.
Skills: * Skill in analyzing of data, policies, and requirements and in preparing objective, comprehensive reports using computers for both research and reporting.
  • Skill in defusing tense situations through diplomatic problem-solving.
  • Skill in effectively balancing needs of clinic with needs of patient with minimum of tension.
  • Skill in establishing and maintaining effective internal and external working relationships.
Abilities: * Ability to enter accurately data and examine insurance documents.
  • Ability to deal courteously with patients, staff, and others.
  • Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports.
  • Ability to demonstrate leadership within medical practice to resolve immediate and long-term patient concerns.
  • Ability to establish/maintain effective relationships with a wide variety of people.
Equipment Operated: Standard office equipment with emphasis on computer hardware and software.Work Environment: Position is in a well-lighted office environment. Constant contact with individuals from many backgrounds. Minimum exposure to communicable diseases. Frequent stress from dealing with tense individuals in uncomfortable situations.Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require sitting at computer workstation. Occasional stress from dealing with complex patient advocacy issues.

Tanner Clinic