Quality Engineering Manager
HNI Corporation
- Hildebran, NC
- Permanent
- Full-time
- Assures correct product quality and appearance throughout the manufacturing and shipping process working cross functionally to investigate and determine root cause and solve quality issues.
- Works with engineering and product development to document changes and corrections to product and process.
- Coach and train team members of our quality standards throughout the organization
- Supervise team members of the quality control department
- Act as the customer advocate to inspect and assure the shipment of a quality product
- Works as a key member of the quality team on scrap reduction, warranty reduction, and/or supplier quality activities and projects.
- Manage the Redtag process for defective purchased parts. May include training members and updating process flow as required.
- Collect and inspect defective parts, talk with members to gain understanding of problem, document defect, and communicate issues to supplier and procurement.
- Review daily warranty report to identify vendor issues requiring corrective action.
- Basic HBF product and process knowledge.
- Basic knowledge of problem solving tools (5-Why, 8D, A3, etc.)
- Excellent technical and critical thinking skills.
- Strong communication and interpersonal skills.
- Ability to communicate and work across all organizational functions and externally with suppliers.
- Computer skills: ability to use MS Excel to create charts and graphs, comfortable filtering and searching database information, and ability to use MS Word or PowerPoint to create quality alerts.
- Preferred: Bachelors degree or 5+ years of previous upholstery experience in a furniture or automotive setting.
- Training and coaching
- Communication
- Maintaining proper data and documentation
- Audits
- 5 why, 8D, FAI, SCAR, etc.