Senior Technical Service Representative
Sherwin-Williams
- Klang, Selangor
- Permanent
- Full-time
- Ensure products being used by customers meet expectations
- Ensure customer quality and service expectations are met.
- Eliminate or reduce customer complaints.
- Help achieve or exceed sales goals.
- Help achieve or exceed profitability goals.
- Help increase gallon growth.
- Communicate competitive information, new products and selling issues to Division Sales Management.
- Communicate extended product knowledge in division Industrial segments.
- Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
- Manage product test runs at designated customer facilities.
- Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
- Maintain contact with laboratory on current technical issues.
- Assist with equipment installations and various line or equipment modifications/adjustments.
- Conduct technical training seminars at customers' facilities.
- Evaluate product complaints and decide best way to resolve problem.
- Assist customers in preparing coatings specifications to meet product applications.
- Troubleshoot on-line technical problems such as correcting batches and formulation of products.
- Advise customers of product line changes and improvements.
- Maintain expertise in equipment use and surface preparation.
- Shade product batches using intermix system/phoenix system.
- Assist customers with product inventory control/re-ordering.
- Train customers on product knowledge and application methods.
- Evaluate product complaints and decide the best way to resolve the problem.
- Assist sales reps by preparing samples, panels, etc. for presentations.
- Coordinate technical service issues between SHW facilities and plants, sales reps and product service room.
- Maintain customer technical service issues on file for follow-up.
- Troubleshoot and resolve customer problems with spray equipment.
- Document and refer potential sales leads to appropriate sales rep.
- Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner.
- Other duties as assigned.
- Preferred:Degree in science or engineer major chemistry.
- 5 Years Technical Service Representative experience
- 5 Years of “meeting expectations” or better performance appraisals
- UV Experience