Commercial Operations Loan Department Manager
Citizens Bank
- USA
- Permanent
- Full-time
- People Management: Provides positive feedback and recognition, highlighting successes and sharing best practices.
- Assesses individual performance accurately and provides timely feedback.
- Rewards individual success.
- Coach colleagues to drive performance improvement and use personal development plans to help individuals review development and measure improvements in performance.
- Assigns stretch opportunities to promote colleague development.
- Customer Expectations: Independently initiate and execute commercial loan transactions with a high level of accuracy that meet customer and business partner expectations.
- Regularly engage with commercial loan customers or their representatives.
- Prioritize work in a time sensitive manner.
- Resolve complex customer issues with minimal guidance, escalating as appropriate.
- Customer base includes those with specialized service requirements and subsequently, additional compliance requirements.
- Demonstrate understanding of commercial lending products as well as market verticals.
- Model behaviors that exemplify superior customer service for junior associates and less experienced colleagues.
- Risk & Control: Adhere to regulatory (federal and state) as well as corporate policy requirements for commercial lending, credit risk and operational risk.
- Create procedural controls to maintain a high level of data quality and a state of internal and external audit readiness.
- Develop activities that ensure that key performance indicators and service levels are met.
- Identify and manage issues that present unnecessary risk to customers and Citizens.
- Initiate corrective action to remediate inaccuracies or exceptions with customer or bank impact.
- Stakeholder Management: Support business partner expectations by creating feedback mechanisms to improve customer and colleague satisfaction as well as risk management.
- Collaborate with business line partners on customer, departmental and corporate initiatives.
- Influence decision makers by persuasively presenting thoughts and ideas to gain commitment and agreement on proposed solutions.
- Projects/Process: Lead continuous improvement and data quality activities as well as change initiatives to align function with corporate and departmental goals.
- Ensure all project deliverables.
- Communicate progress to project stakeholders and describe cost, benefits, and impact of activities.
- 2-5 previous management experience required
- Collateral experience required
- Previous paralegal background preferred
- Problem solving
- Presentation skills
- Strong verbal and written communication skills
- College Degree
- 40 Hours per Week: