Renewal Specialist - Adobe
SHI International Corp.
- Somerset, NJ
- $45,000-80,000 per year
- Permanent
- Full-time
- World Class Facility includes on site gyms and cafeterias
- Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
- Work in an up-beat, creative, and fun environment
- Benefits including medical, vision, dental, 401K, and flexible spending
- Evangelize and promote the partner brand within the company via Emails, Internal portals phones and trainings
- Proactively upsell upcoming partner renewals through timeline internal resources, researching opportunities and data
- Demonstrate a clear understanding of partner product portfolio and be able to articulate, position and make recommendations based on a customer needs and usage scenarios through comprehensive and well thought out emails and proposals
- Quote and upsell renewals as they come into the renewal window
- Prospect for Enterprise license opportunities through evaluation of partner and company data
- Collaborate with the company’s sales team to ensure renewals book on time through various methods
- Notify sales of added license seats, overdue seat licenses and create prorated quotes
- Conveying partner information to the company and including understanding partner licensing platforms
- Serve as the primary renewal contact with respect to the partner to answer general product and program questions including but not limited to partner products, licensing models and order resolution.
- Maintain partner renewal pipeline tracking open deals and communicate regularly with the Partner, distribution, and sales teams to ensure forecast accuracy
- Manage necessary reporting for your partner
- Engage with partner sales teams to build and maintain relationships while driving key initiatives
- Keep current on all partner trainings, programs, program changes, and products this includes self-guidance
- Meet (and exceed) partner business objectives on a monthly, quarterly, and yearly basis
- Utilize and help sales utilize and take advantage of the Apps.shi.com Renewal tool
- Bachelor’s degree
- Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
- A strong, dedicated work ethic focusing on the willingness to provide world class support
- Experience working with software licensing
- Excellent organizational, communication, verbal, and written skills
- Ability to multitask - effectively balance short-term and long-term priorities
- Ability to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutions
- Ability to effectively prioritize multiple demands while ensuring customer needs are met
- Ability to work both individually and in a team environment
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Proficiency in working with SHI internal systems (AX, Salescenter, CRM, BI)
- "Partner Champion" and partner ownership mentality
- Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts
- Creative approach to promoting partner’s brand
- Ability to be comfortable hosting team meetings, webinars and events
- Required Partners’ Certifications must be maintained during employment if applicable
- Position requires no more than 10% of travel
- Extended hours may be required to complete some special projects and quarter end workload
- The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status