Help Desk Technician

eBit Consulting

  • Chicago, IL
  • Permanent
  • Full-time
  • 1 month ago
Our client is seeking a Help Desk professional responsible for addressing service requests and incidents by phone, email or in-person. The individual in this role will serve as the front line and go-to resource for end user technical support in the Company's Chicago office.Responsibilities:
  • Monitor, prioritize and respond to user requests and incidents.
  • Provide detailed updates and tracking of incidents in the IT incident tracking system.
  • Setup, configure, deploy and troubleshoot desktops and laptop.
  • Setup, configure, deploy and troubleshoot desk and mobile phones.
  • Setup, configure, deploy and troubleshoot printers, scanners and copiers.
  • Setup, configure, train and troubleshoot remote user connectivity.
  • Troubleshoot a wide-array of Windows issues.
  • Assist users with evaluating the authenticity of email messages.
  • Install and configure new and existing software.
  • Escalate and partner with more senior level techs as needed.
  • Create knowledge base articles on frequently seen technical issues.
  • Document internal procedures related to Help Desk related responsibilities.
  • On-call after hours support as needed.
  • Provide support for user equipment moves.
  • Train end-users how to setup and use new technologies.
Desired Experience:
  • 1+ years of corporate help desk experience.
  • Bachelor's degree in computer science or related preferred, but not required.
  • Experience working in a fast paced environment.
  • Experience troubleshooting Microsoft Office applications.
  • Experience with setting up and configuring iPhones.
  • Experience troubleshooting Windows or mobile operating systems.
  • Demonstrated ability for critical thinking and problem solving.
  • Excellent verbal and written communication.
  • IT support ticketing system experience important, but not required.
Expectations:
  • Passionate about helping the business succeed.
  • Passionate about helping users.
  • Passionate about learning new technologies.
  • Sets the bar high with relentlessly high standards.
  • Committed to excellence, quality and getting things done right the first time.
  • Always curious about new possibilities and acts to explore them.
  • Constantly seeks out opportunities for self-improvement.
  • Takes on challenges head on and always looks for ways to identify solutions.
  • Willing to take on initiatives without being asked.
  • Accepts accountability for decisions and actions.
  • Works independently, but seeks others outside the company to help, if needed.
  • Ability to work effectively within a team.
  • Willing to respectfully challenge decisions, even when doing so is uncomfortable.
  • Evaluate and analyze complex issues with attention to detail.
  • Open to feedback and willing to take action on feedback when provided.
  • Follow through on deadlines, commitments or promises.

eBit Consulting