Active Directory System Administrator
Leidos
- Colorado Springs, CO
- $68,900-124,550 per year
- Permanent
- Full-time
- Experience with interacting with customers, senior managers, and customers, to handle service inquiries and problems.
- Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems and provide recommended solutions.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Design, develop and document solutions to complex active directory and windows technical issues.
- Backup for Server Team support.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Mentor junior team members.
- Update operations and maintenance documentation for 24/7/365 personnel.
- Support operations across multiple geographic locations.
- Develop solutions to complex technical issues.
- Work independently as part of a virtual team
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives.
- Experience with PowerShell
- Experience with Active Directories
- Experience with Tier 2 system administration
- Experience with Scripting/Automation
- Experience with interacting with customers to handle service inquiries and problems
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Experience mentoring junior personnel
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a virtual team, and support to peers toward improved processes and results
- Ability to work independently
- Experience with support ticket management systems
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
- The candidate must have Bachelor’s Degree with 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
- An active TS/SCI with polygraph or willingness to get a polygraph is required for this position.
- Due to the nature of the government contracts we support, US Citizenship is required.