Switchboard Operator, Destination Kohler
Kohler
- Kohler, WI
- $13.40-16.75 per hour
- Permanent
- Full-time
- Answer all incoming calls to Destination Kohler and transfer to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations.
- Receive wake up call requests from resort guests and record for execution of Front Desks.
- Maintain a working knowledge of general resort information.
- Promptly assist guests with various questions via webchat from the Destination Kohler resort website through NAVIS.
- Post the resort's daily Today letter on Destination Kohler website for guest links.
- Prepare and mail information packets for various guest requests.
- Mail confirmation hard copies as requested by guests through Central Reservations.
- Print report and prepare greeting cards for guest amenity program.
- Log and distribute comment cards for DK accordingly.
- Operate office equipment such as fax machine, copier and or phone systems.
- Process name tags requests according to submissions sent to shared “Hospitality Switchboard” email box. Interoffice mail in outgoing mailbox.
- Monitor inventory of office supplies and communicate replenishments accordingly to ordering Switchboard Operator II.
- Update and file daily departmental information consistently, both hard copy and electronic formats.
- Complete any delegated tasks given by Coordinators or Managers in Reservations and Revenue department.
- Review SMS guest tiles, identify duplicates and notify Reservation Coordinators.
- High school diploma
- Two years work experience, preferably in a call center or an administrative role
- Proficient oral and written communication
- Excellent interpersonal skills
- Strong computer skills