Provider Relations Advocate (Remote Opportunity)
Miracle-Ear
- Minneapolis, MN
- Permanent
- Full-time
- Handling provider inbound calls in navigating Amplifon Hearing Health Care websites and encourage and reassure them to become self-sufficient
- Educating providers on member benefits, plan exclusions, and procedures to enhance total customer service experience
- Making outbound calls to providers to help implement training and development of our network providers through education programs and internal mentoring
- Responding to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a prompt manner
- Demonstrating and maintaining a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems
- 3+ years of Customer Service experience with at least 1 year of working in a provider service capacity
- High School Diploma or GED
- ACD experience preferred (Five9, or other VOIP phone system preferred)
- Proficient with Microsoft Word and Excel
- Knowledge of Medical Insurance terminology
- Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively
- Schedule: M-F 8:30am-5pm CST
- This is a remote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC
- Excellent Compensation & Benefits
- 401(k) Matching
- Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day
- Comprehensive Health Insurance (Medical, Dental, and Vision)
- International business exposure