Digital Platform Support

• Perform the daily activities and operations of application support team.
• Work with vendors for 3rd level support and TMF Internal teams.
• Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines.
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
• Follow ITIL processes along with TMF's best practices and guidelines.
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
• Attend internal and vendor facing meetings as and when needed.
• Contribute to Application support document library.
• Liaise with TMF Internal IT team in gathering required information around applications.

• Perform the daily activities of business, technical or operations of support teams
• Analyze, design, and improve our application support processes.
• Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
• Flexible in working hours to support application users globally in rotational shifts.
• Utilize ITIL framework in day to day support activities.
• Support and train new team members.
• Be a champion of our TMF Operating model.

• Work with colleagues and clients around the world on interesting and challenging work;
• We provide internal career opportunities so you can take your career further within TMF;
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• You'll be helping us to make the world a simpler place to do business for our clients;
• Through our corporate social responsibility programme, you'll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace;
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

• Marriage Gift policy
• Paternity & Adoption leaves
• Interest free loan policy
• Salary advance policy
• Covid support taskforce
• Well being initiatives

TMF Group