It Support Technician
Computer Fellows Inc
- Pittsburgh, PA
- Permanent
- Full-time
- Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently.
- Respond quickly to technical issues so problems can be resolved, and our customer employees can continue to work efficiently.
- Review security checks on managed systems to protect us from cybersecurity threats.
- Maintain client documentation and processes as systems and tickets are completed.
- Implement new technology, such as desktops, computer hardware, operating systems, software programs, and applications.
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
- Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.
- Save all files to a computer backup to make sure files are not lost in case the system crashes.
- Respond quickly to technical issues so problems can be resolved, and our employees can continue to work efficiently.
- Has worked with a variety of operating systems, including Windows, Mac, iOS, and Android.
- Top-notch customer service skills and drive to make our business succeed.
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
- Skilled in communication, time management, and organization
- Must have a high school diploma or equivalent, an associate degree in a tech-related field is highly valued but not required
- Expert-level Microsoft Office skills
- Drivers License Required
Computer Fellows Inc. is a network services/managed services provider based in Pittsburgh, PA. We are focused on helping our customers succeed by understanding their unique information technology needs and developing a fully customized program to care for their IT needs, so they don’t have to.