Program Implementation Manager
HiredScore
- תל אביב
- משרה קבועה
- משרה מלאה
- Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validate, launch, support, and monitor new features
- Create and manage day-to-day project plans; monitor and review progress and timelines and adjust as needed; Identify, track, and resolve issues to ensure meeting commitments and project success
- Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
- Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
- Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
- Configure Hiredscore product in client environment as per Statement of Work and project implementation plan
- Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
- Communicate to the client any maintenance needs of the new implementation for a defined period post-launch.
- Maintain detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review
- Work with client Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover
- Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed
- 4+ years of experience in technical or Project Implementation Management
- Experience with external client-facing global enterprise
- Must have experience implementing SaaS / have worked in a Software Delivery environment of large-scale projects
- Demonstrated ability to handle day-to-day work challenges confidently; adjust to shifting priorities, Identify and solve technical and operational issues during implementation
- Experience with configuration tools and ability to fulfill technical tasks
- Strong analytical skills, Thorough understanding, and capability to interpret client business needs and translate them into application and operational requirements
- Ability to professionally engage with diverse stakeholders - executives, managers, users, and subject matter experts
- Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure
- Fluency in spoken and written English - Verbal, presentation, and written communication skills
- Team player with self-management skills, adept at executing projects from scratch, and collaborating with cross-company stakeholders
- Availability and flexibility to work during US hours
- Familiarity with SQL/NoSQL databases
- Familiarity with Agile methodologies and the software delivery lifecycle
- Experience with project management tools like Microsoft Project, Jira, Monday, and Documentation repository
- Industry Knowledge of HR Tech Industry
- Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).