Head Concierge
Ennismore
- Beyoğlu, İstanbul
- Sürekli
- Tam zamanlı
- The Head Concierge oversees all aspects of the concierge department.
- Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
- Responsible for the attends to guests' needs and helps them organize their accommodations while staying at hotels or other establishments that provide lodging services.
- To making reservations, recommending restaurants and bars for visitors in town.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Arrange events, excursions, transportation etc. upon request from hotel residents.
- To arrange errands such as grocery delivery or dry cleaning to ensure guests enjoy their time.
- Apply project management techniques
- Conduct staff performance assessment process
- Manage Concierge operation
- Manage crisis situation
- Monitor and reward performance in a team to support achievement of results
- University degree
- At least 5 years of experience in the position of Head Concierge
- Team Oriented
- Fluent in English
- Strong internal and external communication skills, both verbal and written
- Organizational skills