Owner's Box Restaurant Manager
Omni Hotels & Resorts
- Dallas, TX
- Permanent
- Full-time
- To consistently insure the maximum guest information in the restaurant.
- Pre-meal meeting conducted with service staff daily.
- Supervision of floor during operation.
- Ensure that service personnel follow service scenario.
- Monitor timing of guest experience.
- Handle all complaints to the guests' satisfaction.
- To maintain a consistently smooth-running operation.
- Service staff on duty as scheduled.
- Kitchen, stewarding and cashier staff on duty as scheduled.
- Side-stands fully stocked with equipment.
- All side-work complete.
- Coffee, and roll warming equipment functioning.
- Insure station rotation in seating.
- Assist in seating or service of guests as necessary.
- Coordinate all functions in dining room during service.
- Monitor productivity of service, kitchen and stewarding staff.
- To monitor and critique the quality and consistency of the food product.
- Special boards and/or descriptions posted accurately.
- Continuously check food quality and presentation coming from kitchen.
- Maintain food displays during service.
- Monitor guest satisfaction and comments regarding food.
- To be familiar with clients so that there is constant recognition of all repeat guests.
- Reservations reviewed daily.
- Reservations checked against the VIP list from the front desk.
- All special attention details handled properly.
- To maintain the physical atmosphere and cleanliness of the restaurant.
- Staff’s uniform and appearance meet specifications.
- Tabletops set to specifications.
- All menus inspected daily by hostess.
- During service, constantly inspect tabletops, side-stations and tray stands.
- Ensure all equipment is in good condition and clean.
- Ensure all work areas are maintained neat, orderly and clean.
- Ensure all lights and music are adjusted appropriately for each meal period.
- To contribute to the profitability of the restaurant through cost control effectiveness.
- Administrative responsibilities:
- Monthly volume forecast
- Weekly volume forecast
- Weekly schedule
- Staffing requirements
- Weekly payroll forecast
- Payroll computation
- Bar controls and procedures
- Beverage cost
- Beverage requisitioning
- Food requisitioning
- Assist in end-of-month inventory
- Bar and dining room security
- Constantly perform positive up-selling techniques with service staff.
- Expedite table turnover and table resetting.
- Implement sales promotions and merchandising programs.
- Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
- Charge procedures
- House charge procedures
- Check control
- Walkouts
- Meal period change
- Reports
- Abstracts
- Know and adhere to all company policies and procedures.
- Know emergency procedures (including CPR) and work to prevent accidents.
- Be familiar with and enforce all policies related to liquor liability laws. Specifically:
- Prohibiting sale of liquor to minors.
- Perform any and all other duties assigned and/or required by management.
- Bachelor’s Degree preferred
- Previous Restaurant Manager Experience required, with preference given to candidates with high volume experience and strong beer/wine/spirits knowledge
- Flexible schedule including evenings, weekends, and holidays
- Understanding of financial statements and labor productivity