Customer Service Representative
Hawthorne Global Aviation Services
- Sarasota, FL
- Permanent
- Full-time
- Provide a full range of concierge service to our clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, verifying catering requirements, fueling, and aircraft servicing requests
- FBO billings, daily fuel reconciliation, cash box management and reconciliation, POS machine management, marketing assistance
- Coordinate aircraft services such as fuel transactions
- Using good communication skills to work closely with line service personnel and pilots
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues as necessary
- Other general FBO clerical duties
- Present yourself as a positive service professional to your co-workers and customers at all times
- Interact with others in a professional and respectful manner
- Follow up with other company departments and employees
- Recommend process and communication improvements
- Regular and prompt attendance
- Work with accuracy, clarity, and an eye for detail
- High School diploma/GED; some college preferred
- Basic reading, writing and arithmetic skills required
- Previous experience working in an FBO or customer service field preferred but not required
- Previous experience working in an airport environment preferred
- Possess a valid state drivers license
- Possess excellent telephone and customer service skills with the ability to manage multi-line phone system
- Average computer skills with proficiency in MS Office products, with the ability to learn new software as required
- Professional verbal/written communication skills required
- Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States
- Excellent listening and problem solving skills
- Ability to work as part of a team or independently
- Ability to effectively communicate and present information
- Ability to act under pressure and be flexible/adaptable to change on a constant basis