Security Operations Coordinator - Swing Shift
Interface Security Systems
- Saint Louis, MO
- $18.25 per hour
- Permanent
- Full-time
This is a Non-Exempt position starting at $18.25 an hour
Shift times:
- 1:30 PM-10:00 PM CST
year.1ST DAY INSURANCE BENEFITS! Interface offers comprehensive insurance coverage starting on day 1.3 WEEKS OF VACATION! Interface Employees accrue vacation throughout the calendar year on a per pay period basis for a total of 3 weeks of vacation per calendar year.*Please note favorable results on a pre-employment drug screening and background check are required*At Interface, we are passionate about connecting and protecting what matters most to businesses their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.Increasing Safety! Deterring Theft! Ensuring Protection!
When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!The Security Operations Center Coordinator process incoming signals in adherence to policy and follow designated procedures. Coordinators will respond and communicate with Interface’s customers in a positive and pleasant manner.ResponsibilitiesFrequently monitors signals received in the iSOC, which are communicated from the customer’s alarm system.Frequently places outgoing telephone calls to verify validity of alarm signals.Frequently dispatch appropriate authorities such as police, fire department and medical to customer locations when procedures dictate.Frequently notifies specified individuals via telephone of an alarm or event according to customer-specific instructions.Occasionally answers incoming telephone calls from customers calling to cancel alarms or to inquire about a prior alarm event or status of their account.Occasionally provide assistance to alarm installers, technicians or other authorized individuals calling SOC.Frequently performs basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.Frequently reviews both live and retrieved video from a customer location to verify alarms.Frequently reviews both live and retrieved video from a customer location to ensure cameras are in working order.Frequently performs routine visual verification of alarm receiving equipment located inside the SOC to ensure proper working order.Comply with all policies stated in the Interface Employee Handbook and Employee Safety Manual.QualificationsHigh school diploma or GED equivalent.2 years call center/dispatch, customer service and/or security experience preferredWorking knowledge of computer terminals which includes typing and data entry.Working knowledge of Microsoft Office applications.Excellent communication and listening skills.Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.