Security Operations Center Operator - Chicago - O/N Shift
Titan Security Group
- Chicago, IL
- $20.00-23.00 per hour
- Permanent
- Full-time
- Push/Report all appropriate operational matters in real-time directly to the SOC Manager, Director of Operations and members of senior management.
- Provide excellent Customer Service to all parties encountered while on duty.
- Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
- Responsible for establishing, maintaining and reviewing schedules.
- Assist in the supervision and management of team of security officers, payroll, training, coaching, development and support.
- Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
- Acknowledge alarms and dispatch personnel as needed
- Participate in regular training and scenario based security drills
- Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.
- Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations
- Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols
- Perform other tasks and duties of a similar nature and scope as assigned