Ocean Import Customer Service Representative
Laufer Group International
- Kansas City, MO
- $38,000-40,000 per year
- Permanent
- Full-time
- Issues system generated arrival notice to the client and the nominated customs broker (may/may not be Laufer performing this service)
- Reviews the information in the system; vessel name, voyage number, ETA, POD, delivery location, PO & SKU info in timely manner TRACKING
- Understands the credit position the client holds with the company, which are on receipt or credit client
- Identifies shipments if they are port to port shipments or port to door shipments and selects and contracts necessary vendors
- Tracks empty containers until returned to terminal
- Issues delivery order to trucker
- Follows up with the trucker for delivery schedule appointment with customers
- Gets arrival confirmation from terminal and update the system, once cargo is delivered
- Tracks empty containers until returned to port
- A customer service position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements/expectations
- Experience working in a fast paced, team oriented, deadline driven department
- Strong geographical awareness and experience routing international and domestic cargo
- Understanding of ocean carrier services, operations, and procedures
- Understanding of international transportation pricing practices and associated administration
- Strong written and verbal communication skills, including the ability to interpret foreign language to English translation
- Understanding of industry used protocols, laws, and terminology
- Strong accounting skills and a proven ability to understand how money is managed between overseas agents, ocean carriers, terminals, drayage companies and clients
- Understanding of AMS and ISF processing and compliance
- Problem solving experience and confidence to challenge status quo
- Computer literacy and strong organizational, interpersonal, and presentation skills
- Time management skills
- A degree in business, supply chain management, finance or geography is seen as an advantage
- Medical, Dental, and Vision Benefits with company cost-sharing
- Health Savings Account medical benefit option with a company contribution to the health savings account
- No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
- Medical and Dependent Care Flexible Spending Accounts
- No cost Short-term disability, Long-term disability, Life, and AD&D insurance
- 401(k) Retirement Plan with a generous company match
- Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
- No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
- Employee Recognition Program
- Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)