Tour GuideJOB TITLE: Tour Guide (Full Time)REPORTS TO: Site ManagerDATE: January 2024FLSA STATUS: NonexemptCOMPENSATION: $25-$30/hrABOUT THE MUSEUM OF AFRICAN AMERICAN HISTORYThe Museum of African American History, founded in 1967, is New England’s largest museum dedicated to preserving, conserving, and interpreting the contributions of African Americans. With locations in Beacon Hill and Nantucket Island, and two Black Heritage Trails®, the museum tells the story of organized black communities from the Colonial Period through the 19th century.POSITION SUMMARYThe Museum of African American History is seeking a full-time Tour Guide to join our team. Reporting to the Boston Site Manager, this role is ideal for individuals passionate about storytelling, meeting diverse audiences, and sharing the rich history of African Americans. The successful candidate will be reliable, gracious, and enjoy interacting with the public. Responsibilities include providing general admission tours, conducting special programs for school groups, and assisting with opening and closing procedures.ROLES AND RESPONSIBILITIES- Provide interpretive tours and programs for museum visitors, including general admissions, school groups, corporate groups, and dignitaries.- Serve as a subject matter expert on African American history, facilitating engaging and interactive tours.- Collaborate with the Director of Education and Interpretation to develop and implement interpretive programs for school groups.- Effectively communicate with diverse visitors, providing excellent customer service and addressing inquiries.- Attend training sessions and participate in evaluations to enhance tour guide skills and knowledge.- Assist with opening and closing procedures of museum buildings.- Continuously learn about African American history to improve accuracy and visitor learning.- Participate in offsite museum programming as needed.DESIRED SKILLS & ABILITIESMinimum Qualifications:- Proficiency in African American history, especially in 18th and 19th century America.- Strong communication skills (oral, written, active listening).- Ability to engage with a diverse variety of visitors and groups.- Excellent customer service skills.- Flexibility and adaptability to handle unforeseen circumstances.Requirements:- Associate or bachelor’s degree in African American studies, American history, communications, social science, humanities, or related field.- Completion of Tour Guide training program and ongoing professional development.- Ability to work weekends, holidays, and evenings as required.- Proficiency with Microsoft Office and Adobe software.- Ability to work independently and as part of a team.Special Requirements:- Willingness to work weekends, nights, and holidays to accommodate museum programming.- Willingness to perform additional assigned functions as needed.TYPICAL PHYSICAL / SOCIAL REQUIREMENTS- Professional communication skills with staff, visitors, and stakeholders.- Ability to lift and carry items weighing up to 15 lbs.- Ability to escort tour groups through multi-floor, multi-site facilities.Our Commitment to Diversity, Equity, Inclusion & BelongingNonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.Continue reading our about our commitment at .Powered by JazzHR
