Operations and Project Manager - Expit
Talent Pal
- Kuwait City Asimah, Ras al-Khaimah
- Permanent
- Full-time
- Design and deliver support and service solutions for customers
- Monitoring the effectiveness of the team and, driving through change as needed to deliver continual service improvement
- Ensure operational procedures and practices are well defined, documented and consistently applied
- Instill a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues
- Be capable of identifying and implementing change within the team to ensure it can take on new service offerings.
- Contribute proactively to new service development.
- Work closely with the Sales and Account Manager to ensure new customers are on-boarded with seamless handover / transition
- Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
- Set and cascade business objectives and targets to the team
- Ensure teams are skilled, trained and developed to enable them to deliver high-quality service and support
- Successfully manage a number of projects simultaneously
- Coordinate all aspects of project delivery including defining project scope, specifying deliverables, estimating project duration, effort, and cost, managing project budget, creating detailed project plans, schedules and managing change requests.
- Manage and develop strategic partnerships with third party suppliers and other internal stakeholders
- Ensure quality, up-to-date documentation exists for all engagements
- Achieve consistent customer satisfaction ratings and take responsibility for customer escalations and act as a point of escalation both in and out of hours as required
- Have a good level of commercial acumen
- Be able to identify opportunities for efficiency, cost reduction, and continuous improvement
- Have excellent communication, influencing and customer management skills
- Have technical understanding of Data Center and cloud technologies
- Masters or Bachelor’s degree in business administration, or computer science/engineering fields
- 2-5 year experience in a Customer facing role
- Successful track record in solution selling is highly desirable
- A general understanding of IT infrastructure concepts and technologies or any hands-on experience in the field of IT operations or administration
- Specific knowledge about Microsoft enterprise products will be an asset
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