Cobra Specialist
Baker Tilly
- Clarks Summit, PA
- Permanent
- Full-time
ResponsibilitiesResponsibilities
- Professionally handle email inquiries from other team members and external contacts.
- Process daily correspondence queue for fulfillment.
- Process daily enrollments with carriers and other third parties.
- Negotiate with carriers and other third parties as necessary to resolve membership issues.
- Support data entry initiatives including daily tasks and project-related efforts.
- Perform timely resolution of contact center or other departmental tickets related to data entry and eligibility.
- Process inbound payments in a timely and organized manner.
- Handle inbound mail related to benefits administration for Baker Tilly Vantagen clients and their members.
- All other duties as assigned
- A successful candidate will have a Bachelor’s Degree and 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields
- Proficiency with MS Office, specifically Excel, Outlook, and Word
- Excellent customer service and problem solving skills
- Exceptional organizational and communications abilities (written and oral)
- Ability to meet deadlines and manage the daily slate of work deliverables to completion
- Ability to take direction and perform well in small work groups/teams
- A valid driver’s license is required for minimal travel using a personal vehicle