Senior Team Manager - 3 PM - 11 PM
Evolution Gaming
- Southfield, MI
- Permanent
- Full-time
- Analyze employee data and performance
- Manage employee expectation and eventual requests
- Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)
- Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
- Routine floor walks within the studio
- Establish and maintain culture of performance excellence within the studio;
- Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs
- Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates;
- Planning, monitoring, appraising, and reviewing job contributions of subordinates;
- Accomplishing staff results by communicating job expectations and feedback;
- Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;
- Increasing the effectiveness and efficiency of subordinate's performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
- Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
- Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
- Forecasting and tracking of the Operation's related costs to achieve accuracy of the spending and compliance with the budget;
- Presents regular reports to clients and/or management and peers on progress and forecast of team's KPIs, escalating issues and evaluating needed support;
- Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;
- Replace colleagues during their vacations, sick leaves and other absences;
- High school diploma or GED; bachelor's degree preferred
- 3+ years of experience managing supervisors or first-time managers; managerial courage to lead and hold others accountable
- 2+ years of experience and ability to optimize studio operations applying Lean and Six Sigma methodologies
- Previous experience working in casino environment preferred but not required
- Experience managing 100+ employees with significant volume of entry level employees
- Proven track of records of significant quality improvements and optimizations in related industry
- Good knowledge and ability to address complicated client complaints and requests
- Technically proficient in computer programs, especially Microsoft Office
- Experience in developing standards and procedures; prompt and organized
- Strong leadership and interpersonal skills;
- Proactive and Results driven attitude; Ability to work flexible hours
- Travel may be required
- Competitive Salary
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development - for the right person there is opportunity for the role to grow in responsibility