EPIC CADENCE/PRELUDE IMPLEMENTATION ANALYST
Ochin
- USA
- Permanent
- Full-time
- Perform routine build and configuration in Epic and related products.
- Act as Level 2 technical support for many ancillary integrated products. This entails:
- Collecting and resolving issues
- Coordinating with Help Desk on JIRA resolution
- Helping the product owner to put together agendas for vendor calls
- Representing OCHIN on vendor calls from a technical perspective
- Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
- Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
- Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
- Document build specifications, team processes and complex clinic workflows.
- QA complex builds, Service Update (SU) modifications, and other work orders.
- Collaborate with members from other OCHIN teams to address integration issues.
- Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
- Lead trainings and workgroups for members.
- Mentor, coach, and train less experienced analysts.
- Develop and share workflow best practices.
- Travel to support new members on-site with software installations as needed up to 25%.
- Assist Project Managers in identifying system capabilities.
- Build, design, test, and document functionality of new system features.
- Provide process improvements within your application or team.
- Other duties as assigned.
- Minimum of 3 years of experience in similar or relevant role; one EPIC certification may be substituted for one year of this requirement.
- The ideal candidate will have 3-5 years of experience as an Epic Application Analyst, must have minimum of 2 years of Epic build experience, implementation build/new department experience is required.
- Must have at least 1 Epic Certification; Desired certifications are Cadence and or Prelude,
- Work history in Healthcare IT is required.
- Bachelor's Degree preferred or a combination of college education and 5-7 years of relevant experience.
- Intermediate proficiency in Microsoft Excel.
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 25% nationally for on-site Go Live support based on business requirements for OCHIN