Customer Quality Group Leader

• Complaint management

• Analyze customer factory (0km) and field failures, determine root causes
• Initiate and follow up on quality assurance/improvement actions with responsible departments
• Prepare required reports and documentation (external and internal)
• Customer Interface

• Participate in customer as well as escalation meetings, lead Q meeting (Field, Q-risk)
• Supporting customers during ZF visits
• PPAP

• Supervision of the initial sample inspection for the finished product
• Decision in case of 0km & Warranty invoices
• Change Management

• Process change requests incl. process changes for submission to customer with subsequent approval decision
• Leadership

• 2-3 white collars & 4 blue collars (Product Audit technician)

• BSC degree in engineering, quality or related field
• At least 5 years of experience in similar position in automotive or similar industry
• Fluent in English
• Good problem-solving skills
• Willing and flexible to accept new challenges
• German language knowledge is an advantage

• Stable company background and long-term working possibility
• Full of challenges and high-level professional activities at an international company
• Participation in international projects and commission to foreign countries
• Career opportunities, continuous training program and language courses
• Competitive salary and performance-related bonus
• Cafeteria with optional elements
• School start support

ZF