Guest Experience Agent
Montage Hotels
- West Hollywood, CA
- Permanent
- Full-time
- Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and out process, as well as folios, invoicing and billing
- Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
- High School Diploma or equivalent, Bachelor’s Degree preferred
- Minimum of two years’ experience in a hotel operations environment
- Minimum of two years’ experience in customer service
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English well
- Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur